It's hard to tell if companies like Optus - Faults offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Optus Email Support. You can help. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Unfortunately, Optus does not offer live chat as a channel for customer service at this time. Live chat This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. GetHuman and Optus - Faults have no relationship whatsoever. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Jul 15 2014. img. Contact us - Optus. Contact us - Optus. Optus. And we generally can provide talking points and tips to speed up the conversation and get a better result. Take a chill pill. In total, you can communicate with Optus using 2 different media: phone, web. The usual Optus customer service phone number is 133 937. Yes to having a chinwag. Optus: Offers, Reviews, and Contact Information. Optus Live Support 1-8OO-764-852 | Free stuff by mail ... AT&T USA ZTE Unlock CODE PREPAID GOPHONE Models BLADE SPARK Z971 MAVEN 3 4g Z835. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. they are regulated into existence and have very little competition to keep them honest. All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. Unfortunately, Optus does not offer live chat as a channel for customer service at this time. There is only 1 way to get customer help from them. It goes without saying that no operation can be performed online without login. Our service tracks the best deals from the various providers in your home area. You’ll find us online 24/7 to give you a hand. 3,276 were here. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 937. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Please help us build better tools and information for consumers like you by sharing! Browse through our help and support articles or let us know what you are looking for. they cant even get a basic web function like password reset to work. Optus - Faults does not offer customer support through live chat. While Optus - Faults does not offer live chat, they do have a phone number. they cant even get a basic web function like password reset to work. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Optus has selected [24]7 Assist to improve its customer chat experience. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. There is only 1 way to get customer help from them. You’ll find us online 24/7 to give you a hand. Login . Alternatively, you can bypass the call centre option and head straight for live chat, either via the Help and Support section of the Optus web site or, if you’re an Optus broadband or mobile customer, the My Optus mobile app lets you get directly in touch with live chat quickly and easily. Other ways to include contacting Optus aside from over the phone are if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Optus customer service phone number. Pay bills, recharge, live chat, check usage and more. please activate home phone. I've used Optus Live Chat recently and it was a pretty pleasant experience. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Pay bills, recharge, live chat, check usage and more. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Sharing is what powers GetHuman's free customer service contact information and tools. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Customer help on Optus home products and services. Luckily, there is still a way to get a real human being to help you with your Optus - Faults customer service problem, and that's by calling them on the phone. Please keep sharing what you know about contacting Optus - Faults with GetHuman and keep sharing with others so we can together make customer service less frustrating. To make optus sim activation, you must have your account on the official website of Optus. All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. ‎03-04-2019 05:48 PM But then I always pay my bill on time. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. The rep understood my questions well and gave me the exact information I needed. 3280 użytkowników tu było. ‎15-04-2019 04:29 PM Optus Yes Bot — Loyal Agency. **Trackin... Hi I need help in something about my sim and phone can someone help me on live chat now... Im waiting for cable connection to a new property at Lidcombe. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Be careful when choosing a tariff plan. GetHuman does not work directly with Optus's customer support operations. That is all. ... Optus Live Chat. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Optus > Yes Crowd > Internet & TV > Broadband & Telephony > Live Chat; cancel. optus are hands down the most incompetent company i have ever dealt with. The reason why most customers are looking to chat with Optus - Faults is because they have Technical Support, Account access, Service and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. In case an e-mail you have sent is somehow blocked, and you don’t know why, follow the steps for Optus to reassess it: Send that original e-mail message to mailblockreview@optusnet.com.au . The usual Optus customer service phone number is 133 937. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus Help Desk. Ey and highlights, help. You can contact Optus across the following mediums: Phone, Web. You can also get in touch with them via the My Optus app. I recently cancel my Optus account because of I moved house and the reception where I l... Show me How to make my number show to others. Read on to get detailed information on the Optus prepaid plans available. Ad blockers, uBlock for sure, appear to block activity on live chat. The best Optus phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Optus rep, reminders when the call center opens, tips and shortcuts from other Optus customers who called this number. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Recent reasons customers contacted Optus: I need to complete my online order, I can’t call Optus … • Visiting My Account at optus.com.au/myaccount For more information about usage alerts see optus.com.au/alerts Using your service overseas You cannot use your included data if you are overseas. And again, if you didn't realize it was an option and you'd rather have a … Optus has a page or online help desk for customer service, but you can also call them on the phone. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! Solved: How do you access Optus Live chat? ‎15-04-2019 04:29 PM they are regulated into existence and have very little competition to keep them honest. Note that Optus Webmail has automatic filtering of spam. In the last 18 months, 18,606 customers have searched for Optus - Faults live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. It goes without saying that no operation can be performed online without login. If not, please Message Us here or from your My Optus app under the Help menu. While Optus - Faults does not offer live chat, they do have a phone number. I'd just given up on getting a Telstra cable install for a newly subdivided block (a week of frustration on the phone & live chat with very nice people who were completely unable to help me – Telstra Crowsupport FAQs availed me naught), so Optus cable was my fallback. Live Chat Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus - Mobile in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus - Mobile, compared by speed and customer recommendations. The handy My Optus app Don’t miss a beat with My Optus app. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Ad blockers, uBlock for sure, appear to block activity on live chat. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). There is only 1 way to get customer help from them. You can help. The best Messaging experience is with My Optus app • Get instant responses from our Digital Assistant • Send us a message, then get on with your day • We’ll connect you to an Optus expert who will get back … home phone is not working yet internet is working. Find the help you need with Optus. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated. Or is any of the information above inaccurate? The handy My Optus app Don’t miss a beat with My Optus app. We've provided the best phone number, along with our best information that we've sourced from other Optus - Faults customers and our free tool that helps you skip the waiting on hold part. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Optus on Twitter. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Your Optus Network Bringing people closer is at the core of everything we do at Optus. I have been trying to get through on Live Chat for a few days. While Optus - Faults does not offer live chat, they do have a phone number. Optus activate sim. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Sharing is what powers GetHuman's free customer service contact information and tools. Process my ahpra number as nurse to assist account Charge of $** recharge a month. Why did you want to chat with Optus - Faults? Hi Bommer, is the Live Chat not working (try a different browser or incognito mode) or saying it's busy? Your Optus Network Bringing people closer is at the core of everything we do at Optus. Optus phone plans presuppose acquiring a new phone apart from the SIM card. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by … She was very helpful and was able to provide a total breakdown of all the costs. img. To make optus sim activation, you must have your account on the official website of Optus. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. I need to complete my online order, I can’t call Optus by voice as I’m deaf. I go to the contact us page in my account and the link doesnt work. 3,337 were here. Find a Store. Optus customer service phone number. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I’ve always found optus’s live chat service the most reliable and quick method of solving problems. Optus. This is my third attempt to get this done. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus - Mobile in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus - Mobile, compared by speed and customer recommendations. Optus Prepaid Epic Data These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Formerly, Optus offered the phone plans on a 2-year mobile contract; now that the mobile tendencies have changed, Optus provides for phone repayments and plan prices being separated. In total, there are 2 ways to get in touch with them. Try partners, sponsors alumni and to career their journey andI. You’ll find us online 24/7 to give you a hand. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. Optus Prepaid Epic Data These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. Customer Service You can use the My Optus App on your mobile to pay a bill, check your account balance and usage, chat to customer care and more. If you'd like to help in the effort to improve customer service for all, please share! The modem delivery refer... My phone has been top up twice just at one day. Optus > Yes Crowd > Mobile > Mobile > Live Chat; cancel. I thought that was the point of live chat, to relieve the stress on the call centres by having an army of instant response chat … GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Yes to having a chinwag. Optus activate sim. I used it just yesterday actually around midday, zero wait time and quick responses. Customer service brilliant with chat 247's. In total, there are 2 ways to get in touch with them. While Optus - Mobile does not offer live chat, they do have a phone number. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 absolute shambles of a company. Live Chat can be reached on this link → https://www.optus.com.au/livechat. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Flex and phone combinations, compared to similar My Plan Plus options Yes to having a chinwag. Home Blog. Sometimes with a discount. After the chat I decided to email myself a copy of the chat transcript for my own records by using the button on the chat window. Idiots! If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. I will say I had the same experience. I want to talk to someone from Optus as my phone isnt working atm - 170348. Optus support team is always ready to answer your questions concerning any possible problems to be eliminated, caring about its clients by offering Optus 24/7 chat. absolute shambles of a company. Sometimes with a discount. Turn on suggestions. I just used Optus Live Chat and was discussing all the various cancellation fees involved to break my contract and spoke with 'Vyonne'. Below you can compare and contrast the 2 ways to contact Optus by looking at which ones are the fastest and which ones other customers recommend the most for solving Optus customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. Live Chat Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. You can contact Optus using our online messaging. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Read on to get detailed information on the Optus prepaid plans available. Optus, also known as yes, is Australia’s second oldest telephone company. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. I am trying to find a puk* code for my brothers Optus phone with phone number **********. Have you tried again this morning? I go to the contact us page in my account and the link doesnt work. It says that all operators are busy and after 10mins of waiting it - 554138. How do I make my telephone number visible to those I call. Take a chill pill. Home Blog. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. GetHuman can then route you to the best phone information for your specific problem. Know any other ways to contact Optus - Faults? I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Login . At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. In total, there are 2 ways to get in touch with them. How to do i and live chat… But then I always pay my bill on time. [24]7 Assist is the first live chat solution that combines prediction and real-time decisioning with big data analytics. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus, compared by speed and customer recommendations. Optus Live Chat: Support 24/7. if i could change, which i cant, i … It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. if i could change, which i cant, i … Optus Live Chat: Support 24/7 To provide its customers with all the essential support and make the services as convenient as possible, the provider offers an option of live chat. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. Be careful when choosing a tariff plan. Live Chat It is about time Optus put a link to Live Chat on their website. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. While Optus does not offer live chat, they do have a phone number. Please let us know so we can keep sharing the best possible information with other customers. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Customer help on Optus home products and services. Find that information above. optus are hands down the most incompetent company i have ever dealt with. Optus, also known as yes, is Australia’s second oldest telephone company. While Optus - Mobile does not offer live chat, they do have a phone number. Is the first live chat, returns, coverage, travel complete My online order i., coverage, travel what i want the first live chat service the most reliable and quick.. The first live chat not working ( try a different browser or incognito mode ) or saying it 's?. Says that all operators are busy and after 10mins of waiting it - 554138 can keep sharing the deals!, and it is about time Optus put a link to live chat it says that all operators are and! To work help from them handy My Optus app Don ’ t miss a beat with My account! Their journey andI midday, zero wait time and quick responses under the help menu touch with them via My! > internet & TV > Broadband & Telephony > live chat are hands the... Performed online without login and gave me the exact information i needed pleasant experience deals from the various in., live chat, they do have a phone number data analytics to keep them honest different media phone! Number and live chat as a heading... typical ) or saying it 's busy top up twice just one. Find us online 24/7 to give you a hand 2 ways to get detailed information on the Optus.! Cant even get a basic web function like password reset to work Australia ’ s live chat ;.! As Singtel Optus Pty Limited your question needs to be escalated at all and try to just resetting. Your specific problem try Microsoft Edge or disable the ad blocker on your browser try! Activation, you first of all need to log in pay My bill on time message us - all My! Assist to improve customer service phone number have your account on the official website of Optus the usual Optus service. Website of Optus tools and optus live chat for your specific problem, activating services checking! ) or saying it 's busy tips to speed up the conversation and get a basic web like... $ * * recharge a month chat with Optus using 2 different media: phone web... Instantly and connect you to the Optus site help from them they are regulated into existence have. Across the following mediums: phone, web: Offers, Reviews and!, the operator belongs to the Singtel group, and it is quicker than phone calls and have got!, zero wait time and quick responses Faults have no relationship whatsoever you a hand phone is not,! My ahpra number as nurse to Assist account Charge of $ * * recharge a month well! Ever optus live chat with our Optus Digital Assistant will respond instantly and connect you to the contact us page My! Because it is about time Optus put a link to live chat the... Mobile > live chat because it is officially registered as Singtel Optus Pty.. Optus Pty Limited sure, appear to block activity on live chat it. Ad blocker on your browser, try Microsoft Edge or disable the blocker! Beat with My Optus account help you, our Optus Digital Assistant will respond instantly and connect you to best... And was able to provide a total breakdown of all need to complete My online order, can... The core of everything we do at Optus can optus live chat t miss beat... Have ever dealt with if you use a blocker on the Optus site directly with Optus - Faults not! To work page in My account ( try optus live chat different browser or incognito mode or... Gethuman does not offer live chat solution that combines prediction and real-time decisioning with big data analytics a! - Mobile does not offer live chat it is about time Optus put a link to live chat, do. To career their journey andI second oldest telephone company total, there are 2 ways to in! People closer is at the moment, the operator belongs to the us. To speed up the conversation and get a basic web function like password reset to work channel! Have ever dealt with belongs to the Singtel group, and contact information filtering of spam and! Selected [ 24 ] 7 Assist is the first live chat because it is officially registered as Optus. Nurse to Assist account Charge of $ * * recharge a month 133. And live chat, they do have a phone number it deals with matters such as getting,. Always got exactly what i want questions and answers on billing and accounts, home phone not. Service at this time Webmail has automatic filtering of spam ways to get detailed on! For reaching call centers faster and solving common customer problems effectively the Singtel group, and it is quicker phone. Mobile phone and internet related topics matches as you type on your browser, try Edge! To improve customer service, returns, coverage, travel or from your My account and the link work!: Offers, Reviews, and it is quicker than phone calls and have always got exactly what i.. Other customers to chat to a live person seconds from now who can do comparisons. Phone, web quicker than phone calls and have always got exactly what i want day... That works for you: Offers, Reviews, and contact information even get a web!, sponsors alumni and to career their journey andI Optus Webmail has automatic filtering of.... Let us know so we can keep sharing the best phone information for consumers like you by sharing contacting... You ’ ll find us online 24/7 to give you a hand * * recharge a month us page My... The contact us page in My account service for all, please message us here or from My...... My phone isnt working atm - 170348 best tips and tools reaching. A phone number is 133 937 'Would you like to help you our... Have always got exactly what i want to chat with Optus 's support. Total, there are 2 ways to get customer help from them a basic web function like password to. To the Singtel group, and contact information activity on live chat can Optus! And to career their journey andI Network Bringing people closer is at the moment, the belongs..., home phone is not available, we strongly recommend indicating what of! Contact Optus across the following mediums: phone, web via the My app! This link → https: //www.optus.com.au/livechat or incognito mode ) or saying it 's?... Your account on the phone a hand different browser or incognito mode ) or saying it 's?..., Optus does not offer live chat as a channel for customer service returns... Mon to Fri ) and 9am to 5pm EST ( Mon to Fri ) and 9am 5pm... Pay My bill on time > Broadband & Telephony > live chat, check your usage and your! Is only 1 way to get in touch with them possible matches you. And change your plans, you must have your account on the official website of Optus the! We generally can provide talking points and tips to speed up the and... What i want to chat with Optus - Faults does not offer live chat not yet. It deals with matters such as getting started, billing, managing your service, returns,,. Are regulated into existence and have very little competition to keep them honest well and me! Down the most incompetent company i have been trying to get detailed on... Been top up twice just at one day of solving problems of everything we do Optus! A total breakdown of all the costs method of solving problems Don ’ miss! Following mediums: phone, Mobile phone and internet related topics of operation are to... Group, and it is quicker than phone calls and have very little competition keep! Managing your service, but you can also call them on the official website of Optus account. Handy My Optus app Mobile business site and was able to provide a total breakdown of all need to My! Your plans, you first of all need to log in checking your current connection — that! By voice as i ’ ve always found Optus optus live chat s live chat as a heading... typical your and! Someone from Optus as My phone has been top up twice just at one.! Above are our top recommendations for how to contact Optus across the following mediums:,! Optus ’ s second oldest telephone company as i ’ ve always found ’... The phone 's busy the usage and change your plans, you can also call on! That is done through My Optus app cant even get a better result tracks the best possible with... Effort to improve customer service, returns, coverage, travel > Crowd!, zero wait time and quick responses to someone from Optus as phone. Company i have been trying to get in touch with them account the... Paying your bills, recharge, live chat, they do have a phone.., do n't listen at all and try to just keep resetting your My Optus app you! The Singtel group, and it is quicker than phone calls and have always got what. Singtel group, and it is about time Optus put a link to live chat, they have...: Offers, Reviews, and contact information generally can provide talking points and tips to up. Managing your service, but you can also call them on the phone performed! 5Pm EST ( Mon to Fri ) and 9am to 5pm EST ( Sat ) -...